Interviewed on 3 Feb 10
Anthony Marsh, Business Manager
Reachit Solutions Pty Ltd (REACHIT) is a 100% Australian owned and operated company based in Melbourne, Australia. Our company is run by a highly skilled and dynamic team who are committed to delivering you the very best in customer service and the very best quality online solutions. Our team, chosen for their high levels of technical ‘know-how’ and great people skills, will solve any issues you may have and explain it to you in your language - so if you’re not an IT guru, we'll talk to you without all the unnecessary jargon. Our attention to detail and passion for what we do is second to nothing and we are certain you will agree. Our servers and our staff are all based right here in Australia, so you can have peace of mind that you are getting the very best service.
What unique selling points do you offer?
Our services and are team are local, based in Melbourne Australia. Our team are all suitably qualified with many years experience in the field. We understand that most of our client's are not experts in Web Technologies, and we spend the time to help them where they require it. All of the services that we provide are highly competitive in terms of pricing and quality.
Describe the services you offer?
Web Hosting
Email Hosting
Web Development
Internet Marketing
Domain Names
SSL Certificates
Web Design
SMS Marketing
Email Marketing
Describe your target market?
Primarily local businesses in Melbourne, but on a wider scale all individuals and businesses across Australia who could benefit from using the web to promote their ideas and or business.
How is your company planning for the future?
Our company is financially sound with absolutely no debt. We are in constant development of new applications / services for future offerings and continually expanding our server fleet to increase our capacity and remain competitive within the industry. Our customer service is local and of great quality to ensure that our clients are always satisfied with our service.
What benefits can you offer your customers?
We are small enough to provide a personal service, but do so in a professional and competent manner. Our team is highly educated in all areas of ICT, in particular web technologies. The products / services in which we offer are great value, serviced right here in Melbourne and are always open to feedback / review.
How do you support your customers?
We support our customers via a number of methods. Our services are automatically monitored and staff are informed by web, email and SMS if and when an issue arises. Our customers can contact us via our Local Call 1300 number, email, online ticket submission and our live chat service.
