Interviewed on 8 Jul 04
Jeff L, Co-owner
HostVertex, founded in 2001, specializes in quality shared web hosting at affordable prices. We are currently serving 15,000+ clients around the world including personal, small, and large businesses alike.
What unique selling points do you offer?
The thing that separates us from other companies is our Client Support. Client support is our number one priority. We have a team of well trained support technicians that provide a true 24/7 support service through our helpdesk. We pride ourselves in a maximum 5-hour support ticket resolution. In short, our customers are never left without personal help from our support staff.
Describe the services you offer?
Web hosting is one of the important aspects of running a successful business. Owners of businesses dont have time to worry about whether their site is online and being taken care of. That's were we come in. We take out all of the worry, so business owners can concentrate on growing their business and making it successful.
Describe your target market?
Our target market ranges from individuals to all types and sizes of businesses. We provide an affordable hosting solution for any type of business or personal website.
How is your company planning for the future?
In 5 years we will be stronger than ever and continuing to grow. The web hosting industry is always changing and we plan to adapt and continue to run a reputable hosting company.
What benefits can you offer your customers?
We feel we have a great staff, a great product and great service. With all of these combined, we feel we can provide as good of a hosting product as anyone can.
How do you support your customers?
We have a staff of highly talented support technicians that will answer all of your questions and solve all of your support issues that may arise in a very timely manner. We have a solid support help desk in place that allows our clients to easily track their support issues and questions.
